Customer Testimonials
I always receive great service. They are so courteous. I do my best not to bother them. I use patience.
I always get great service. This time a problem has to be diagnosed and I was able to keep a”loaner” for the duration of the diagnosis. I was kept informed about the problem and it was taken care of. I also had my car serviced at the same time.
Service was good. Chris was amazing per usual. However, I am deeply disappointed that INFINITI is losing all of their reliable and knowledgeable staff. They took away the snacks and now have a 3% charge for credit cards. I am ready to sell my vehicle and go to another make/model. Dick Smith is slowly trending down with the rest of the economy.
Very good service The service was what I expected. The cost was reasonable. The salesman was very friendly
Service was good, Ryan was very helpful in explaining service and items need for next service.
Service was good repairs were complete on time; I think the charges were extremely expensive.
Service completed on time per plan. Chris is very professional and a reason why I continue to be a Dick Smith customer.
Very customer focused historically. Needs to continue that trend. Excellent service representatives. Great mechanics and service.
I spoke with my service provider regarding the error in the final price, but he (Mr. Michael Brown) wasn't interested in correcting it. Disappointing!
Before servicing, my service manager gave me an amount for a military discount, and I was also told that the amount for the diagnostics would be deducted from the final bill. When my truck was returned, I asked for the bill. The front desk receptionist gave an incorrect amount for the military discount, which I told her was incorrect, so she went to the service manager to verify the corrected amount. After paying, I noticed ... Read More DealerRater - May 6, 2025
Great service attention to details and kept me informed about what was happening with my car
Staff is always friendly. It's clean. I've always been able to get in & out quickly
Charging me to use my credit card was rather bush league, especially when there was no warning..
Great communcation, great service, kept me informed with updates. staff was very courteous and knowledegable.
Dealership was fine but I want booked correctly. I tried to explain and showed the error but the service representative representative listen nor did he refund my money.
Fast and friendly service. Chris is the best, he takes his time to explain what is going on with your vehicle.
Staff was courteous and knowledgeable. Always a good experience. Would recommend to other infinite owners.
Great customer service, Chris was very knowledgeable and took great care of the service for my car.
Service was great as usual. The staff is always friendly and professional. Chris Fisher is our representative, he always provides excellent service.
Knowledgeable, well dressed, and personable sales associates. No pressure to buy was applied. I felt comfortable with my new car because Porter Curry took a lot of time and effort to show me and familiarize me with all the features of my new car and the after purchase care and maintenance that is available by the INFINITI dealership.
Good service and good people. Take good care of customers. They always available and showing good concern towards customer
Everyone was friendly and professional. The waiting area is always welcoming. Snacks are great always!
The visit was easy scheduling an appointment, a description of the service and confirming a completion time.
Dick Smith INFINITI Of St. Andrews do a outstanding job servicing vehicles and also provide outstanding customer service to the customers.
Excellent service as usual. Very friendly staff and very knowledgeable service technicians. Keep up the great work
Great work, really appreciate what they have done to make my experience a successful one. Keep up the great work, highly recommended.
My experience was great! The service was awesome and they make sure I didn’t have to wait so they gave me a loaner car.
I drive 95 miles for service at Dick Smith when local dealer is 5 miles away. Bought the car from Porter Curry and will buy another. The Service dept has always been super. Honest, helpfull, timely, and fair.
Porter is awesome at Dick Smith INFINITI of St. Andrews. He was extremely kind and easy to work with. Highly recommend.
My experience was was good Chris take care of me every time I come in. I have no complaints. Thank you.
No complementary snacks in lobby for customers while they wait on their vehicle to be serviced
Chris is the gem of Dick Smith INFINITI of St. Andrews! His professionalism, knowledge, and expertise is always on point. He has taken care of us and our two cars for 4 plus years. We wouldn't go anywhere else!
Everyone is so nice and willing to help. I am assured things will be taken care of and I am constantly advised to what is going on…so that the right decision can be made. I have never felt that I was being taken advantage of…great service!
Dick Smith INFINITI Of St. Andrews did a outstanding job servicing my Q70L. My service advisor was very knowledgeable concerning the servicing of my vehicle. Dick Smith INFINITI provided outstanding customer service .
Mr. Keith and Mr. Chris was very helpful during my experience. Best service representative and salesman!!
Dick Smith INFINITI provided an excellent experience during the purchase of my new vehicle. Everyone was very pleasant to deal with, especially our salesman, Keith Stokes. I will recommend this dealership to friends & family.
Chris is always on point, friendly. on time, professional and courteous. He always let me know what to expect
Chris and his team are always straight forward on the service and repairs. My 2012 M37 likes the he’s treated here!
Dick Smith INFINITI has always provided excellent service….be it sales or is service department.
I truly feel taken care of at this dealership. They go above and beyond. Great service!!
Excellent customer service. Will refer family and friends. Beautiful and clean vehicles. Thank you all.
Time of delivery on vehicle as mentioned didn’t happened. There’s nothing left to say.
They always do a great job! Everyone is friendly and helpful in addition to them doing a great job on the vehicle.
Great car dealership. Very nice front desk Customer service. Would recommend to a friend or family
They are very prompt and they usually get it right. I do have this one problem we've been dealing with for a couple years. Can't seem to find an answer so they recommended a glass company.
I felt confident my car was left in good hands as it was serviced. My vehicle was waiting on me when arrived as promised. Thanks.
The entire staff was friendly and professional.Handle my concerns promptly . The waiting area was comfortable.
Everything went well. On time with appointment. Had a great courtesy car! Chris is very experienced
Chris is a very pleasant person to work with and I value his opinion about what is needed for my car. Thanks for a pleasant experience.
Ryan Young was a fantastic service advisor. He went above and beyond to address any questions or concerns I had. everyone in the service department was friendly and helpful!
Great job. There is a world of difference between James. The service tech was so knowledgeable about the situation with my SUV. Thanks, Michael!
Mechanics had oil stains on my floor mats. No snacks in the waiting lobby! When customers wait there should be snacks and drinks for them!
Someone tracked oil stains in the on my floor mates and the passenger door. They use to have drinks and snacks while you wait in the lobby!! Now they have nothing. For all the money the Customer spends that is a Shame!! It shows Infinity don’t care about the Customer!!
I didn’t have to wait to see my technician. Everything was explained in details about what would be served on my car. Technician very professional and friendly.
Salesman and finance representatives were knowledgeable and friendly. Great service. Dealership building clean. Happy with my purchase!
Everyone was so professional and my vehicle feels brand new! Great work by all there!
This was my first visit to this dealership. Everyone was very friendly and professional from the moment I arrived.
Always great service and amazing staff, got me in and out at the expected time. They go beyond all the time.
James is professional, knows the needs to keep my car in great condition. All are prompt and helpful.
Wonderful service and staff. Explanation of service done and how long it would take to complete.
All member staff was so polite and kind and honest everyone take time out with you to answer all your questions and needs
This is my third INFINITI and two 300 so I’m very satisfied with this dealership.
It is my pleasure to share my experience of leasing a new QX50S INFINITI, unfortunately there was a little bit of snafu before the actual transaction took place, but never the less once we got in a good place everything spiraled upward. Mr. K. Stokes was my sales person who directed the QX50S lease, however the true star is the manager Mac Martin, I had leased vehicles before but never had someone guide me through the process well as he did, including pointing me in the right direction in selling my old vehicle which I appreciate so much. ... Read More DealerRater - Jul 5, 2023
Great service performed at Infinity by my advisor, maintenance personnel and customer service and loaner car.
Everyone at the dealership is professional and courteous. There were no high pressure sales tactics. Once we decided on a car, the closing went very quickly and smoothly, with no surprises. We are very pleased with our purchase.
Amazing customer service is why my husband and I have purchased numerous vehicles from Dick Smith INFINITI!
My wife and I had a great experience at Duck Smith INFINITI. Porter was a pleasure to work with during the process.
I was treated very well by Mac Martin and Keith Stokes at Dick Smith. They were both very patient and professional throughout my purchase and trade-in process. They never felt pushy in the slightest, but were always very responsive when I called in or dropped by. They also offered me more for my trade-in than any other place I consulted. I'm not a review guy, but I feel like Mac and Keith deserved a minute of my time to put in a good word. I hope you'll give them a chance to earn your business if you are ... Read More DealerRater - Mar 15, 2023
Always good service at the dealer. Front desk ladies are always super sweet. Thanks for my amazing experiences Dick Smith INFINITI!
Good service usually. No problem during this visit . More detail work on car. Mor discounts needed
I was attended to as soon as I walked through the door. The person that processed me seemed to have a good grasp of what he was talking about.
A good place to do business. Repairs done quickly and properly. Good atmosphere and of course refreshments.
Great service that made the purchase and understanding of the vehicle and most of its many features painless.
"Great customer service!!" Fast courteous service. Extremely knowledgeable technicians ready and eager to assist you with your vehicle needs.
Clean, updated, and efficient. Friendly employees Overall great environment Looking forward to coming back for my first inspection /check up
Professional, courteous and good value! Thanks, Dick Smith INFINITI! It is often difficult to find a dealership that is fair and honest when buying a new car. I felt very comfortable in dealing with Dick Smith INFINITI!
Porter, the sales representative at Dick Smith INFINITI, worked hard to accommodate our needs. I would strongly recommend purchasing a car from Porter and Dick Smith INFINITI, especially if you're looking for a "no hassle", customer driven experience.
I dropped off my QX80 back in May 2022 to get the BCI Malfunction corrected. My service rep and service manager indicated the malfunction was related to sunlight or dirt on my car. They indicated they could not replicate the error or find an error code in the car. The error code/malfunction came on as I left the lot after paying the diagnostic fee for nothing. I called and left a voicemail with my service rep each time I drove the car for days after....as the light continued to come on. Several mechanics in Columbia warned me about Dick ... Read More DealerRater - Aug 31, 2022
We have two vehicles that we have bought from Dick Smith INFINITI and have both serviced there. The experiences have never disappointed.
Fantastic service. Everyone was so nice and helpful. My car was diagnosed, repaired and given back to me immaculate.
Consultant Chris Fisher does a wonderful job. Highly recommend having vehicle serviced here. Vehicle was washed and vacuumed.
My vehicle could have been returned back to me the way I dropped it of.....without the extra trash, dirt and tools
Chris Fisher is the best! I trust him implicitly to take care of my vehicle needs.
Car was nicely cleaned and run well after service. Lobby was very cleaned and was greeted upon arrival.
Very professional. Porter Curry was able to get me a 2022 QX80 when other dealerships couldn’t. Highly recommend Duck Smith INFINITI if you are looking for an INFINITI
Great employees. Provide excellent service support. Employees make your dealership. Great work. Sale more cars
The dealership Clean ,friendly, Good hours on Saturday The offer Good snacks, Coffee ,Water and Soda Pop While you wait
Customer service horrible and did not return call when promised with quote. . Pricing overprice even after warranty paid coverage of parts and labor. Labor was so overpriced that out of pocket was nearly $250 EXTRA. Had 7am Appt for car repair and still took 12 hours before car was ready
Our sales person Mr. Porter was very professional to include your finance manager they both worked as a team to get the process goes smoothly and quickly we do not have to sit there a long time
Do you have a great service team they were able to answer all her questions and they even provided us a loaner car
My overall review was GREAT! I greatly appreciate everything! Please keep up the great work and great customer service!
As stated previously, John McMillian has been a great help providing information about the prescheduled work needed as well as whatever items or concerns we have above the scheduled needs. John is very knowledgeable about whatever the problem is and provides estimated cost and lead times for doing the work. He goes out of his way to provide a schedule we can live with.
Great experience. John and. Chris were more than accommodating. Very courteous, a loaner car to help save on expenses, and a coupon to cut cost of repair. Thank you guys for keeping my 2014 in great condition.
Dick Smith has top notch service providers and sales persons. I have purchased 2 vehicles and have always been impressed with their care and service. I briefly went to a comparable class dealership and happily came back to Dick Smith INFINITI.
Visiting the dealership is always a great experience. The staff is always very friendly, glad to see me, and the work is always done correctly The first time.
Always a pleasure to work with this facility. They are customer friendly and have delivered the same level of quality service I have come to expect. A decided pluses are the loaner service and the detailing privided as a part of the package.
This dealership sold a car I had pulled financing against and made an appointment to purchase. They did not offer me to make a deposit but said it was my fault for not reserving the car. Their salesperson never contacted me directly, only through the BDM. The sales and finance manager contacted me and said sorry that the manager of another location sold it to a friend. I had repeatedly asked about purchasing through their dealership 100 miles closer to me and could not get an answer.
I asked to speak to the owner and was never contacted again. No response ... Read More DealerRater - Jul 22, 2020
John McMillon has consistently been customer oriented and has been a great contributor to the maintenance and upkeep of our vehicle. Provides quality service consistently with customer focus first.
Great customer service and knowledgeable staff. I choose to continue my service in Columbia rather than my local dealer. Keep up the great work and I will be back.
Was passing through to go to my son's graduation. Saw the dealership and went for a test drive. Keith was so helpful and easy to work with. And trustworthy! I ended up not buying from him because of the logistical issues with not living near by. Other than that I would have bought. When I told him he totally understood. Never felt pressure. Great experience.
Car has been there since 12/27/16 and no phone call on status of car and no loaner provided. Car has problem with not starting & they accussed me of not knowing how to start the car, have had car for 10 yrs, i know how to start car. Service is deplorable! This is the 2nd time car has been there for same issue. Charged me $65.00 + 90.00 to tow it there and did not fix the problem first time &now back in and not one call on status. This is my 3rd INFINITI and probably the last