Customer Testimonials
I have been associated with this dealership for over 20 years. You lost two great employees recently. Chris in the service department and Keith Stokes in the sales department. They were wonderful assets and are no longer there. That’s sad.
The process was very quick and easy. The people in the Service Center were very friendly and helpful. Loved the loaner car I was given to use !!!
1 and 1/2 hours for an oil change is unacceptable. I waited! It's a good half day if you get a loaner so I learned not to do that. Will Not return
Michael Brown always goes above and beyond to help me. The rest of the staff is also very helpful and accommodating.
Great service from the service department…as always. Mike Brown in particular is a great service advisor.
We were very pleased with the attention we got. Our questions were answered in a timely manner. I would recommend anybody to shop there. We especially like Damien Smalls. He’s real good at what he does.
I am a customer since 2010 and have always received great service. Yesterday was no different - great service, nice people - but I was surprised after paying my rather substantial bill to find that you are charging an additional 3% for credit card users.
This added an unexpected $19.00 to my bill. This isn't going to put me in the Poor House, but I should have been told in advance about it- preferably when I made the appointment to have my car serviced. I could have made plans to bring a check if I had known. Many businesses are doing this ... Read More DealerRater - Apr 21, 2026
Overall, I was very pleased with Lucas and repair my car received. Some things were out of their control, like how long it took to get parts for the repair. But in the end, my car is running fine and I'm happy with service. Thanks!!!
The Service team was efficient and did not try to charge me for unnecessary services. I like knowing what to expect upfront- not after the fact. Thank you!
Kind courteous and professional staff . Clean safe environment , Hot coffee and snacks in the waiting area is a plus. Excellent service with complimentary car wash . Five Star Dealership .
Michael Brown is wonderful to work with! He went above and beyond to make sure I was happy with my repair.
Initally, we received a message that the vehicle was checked in. We did not receive any updates on the status of the vehicle service throughout the day. Our vehicle was dropped off the day before, for a 0800 appt. We called at the end of the day to inquire, because we were not sure of the status or if we would need to make arrangements for a rental. We were told then that the car was ready for pickup. When we asked for a breakdown of what was done, we were told that our service advisor had left early. We proceeded ... Read More DealerRater - Mar 28, 2026
Very disappointed ,service has declined since I started dealing with Infinity in 2011.,very frustrating.
My experience is always exceptional! I was disappointed that I was unable to obtain a loaner, but my service was fast so waiting was not an inconvenience.
Experience was good. Easy to schedule and told me exactly what to expect. No surprises.
I got charged almost $1000 and my car isn’t fixed. The issue didn’t get resolved and my car is down. I didn’t get a survey of anything going on with my car nor a call from the service guy. I knew he is new; however, I miss Chris Fisher
I went for oil change and left with a bill for something I believe they caused
I love Chris he needs a raise, customer service is always top tier and accommodating!
Good with service. Need to wash truck better. Representative was professional and patient. Thank you
Was having difficulty getting in contact with the service department. My Agent was either not at his desk or just hard to keep up with. I had to keep calling or either popped up to see what was going on with my vehicle.
I appreciate the personal touch,and listening to my concerns. The G35 is running great after a major service. It’s expensive to maintain a fine vehicle like the INFINITI but it is smarter and more economical in the long run to treat it to the professionals. Still purring like a kitten after 21 years and 151,500 miles. Thanks,Dick Smith and your professional team, John H
Lucas was great. He kept me up to date on the scheduled work, which was performed perfectly.
INFINITI has always provided great service. I never have a problem. They are excellent to work with.
Service was just as described. The cleaning was also appreciated. Strut replacement was a little more expensive than I thought. Vehicle does ride much better. Would recommend Dick Smith INFINITI.
Always a great experience from scheduling the service to dropping it off. Seamless professional service!
Mac and Keith are great to deal with. I bought many cars from Mac and it has always been an easy process
Great service, explain any findings, willing to address concerns, and work with you on prioritizing repairs or services. If you have any issues that come up after services they will look into it as well. I also like that they provide access to a loaner car for extended work or services
Had to reschedule because you didn't write down 1st one. Tech did not check me out to discuss what was done or when next maintenance required.
Nice location, easy access, clean environment with friendly staff. Everything was comfortable; not too cold or hot.
I was pleased with the customer service/repair team. I have no hesitation to choose Dick Smith ….Andrew location.
They got my car in quickly and went to work. Ultimately, they determined there was nothing malfunctioning but they thoroughly checked it out over 2 days.
Great experience with everyone. I would highly recommend them to my friends. Enjoying my vehicle.
Wish old employees were back. Wish snacks were back. Always appreciate car wash. I don't use Wi-Fi
Keith was excellent to work with. highly recommend this dealership. Mr. Keith was knowledgeable and there was not any haggling.
Every person I met was accommodating and helpful and wanted me to have a great experience.
The change of the entire service department team, it’s a no go. My service advisor NEVER ANSWERS THE PHONE OR RESPONDS TO VOICEMAILS. I was scheduled to have my oil changed 11/5/25, had to reschedule due to me loosing my drivers license. I had to schedule it for 11/12/25. My service advisor informed me that my car was ready and also recommended I get the engine cleaner (the service tech put it in). After I closed my invoice out, I went to the Exxon a 1/2 mile to a mile right on St Andrews Road and filled my tank ( I only use ... Read More DealerRater - Dec 29, 2025
The service department was excellent. I had an early appointment, I was checked in, and on the road five minutes. They kept me up to date throughout the repair and I picked it up that afternoon. Dick Smith INFINITI is the best. I highly recommend them.
Very detailed inspection and great job on the service will be back to correct some of the inspection items
Great experience! No pressure and very fair pricing and trade in value. Highly recommend Porter Curry! Let him put you in a new INFINITI
Micheal Brown was very un-perfessional. Never call back or answers the phone. I paid $2500 to fix my car. Car wasn't ready when I picked it up, had appointment to recheck car Michael wasn't there. He's always unavailable.my raido system was working when the car was dropped off, and not working when I picked it up. They want me to pay another $1200 plus to fix something that wasn't broken when they git the car. I declined that. Very bad service.
It was very difficult to make contact with the manager. I had to call several times just to get a response.
Friendly staff. Convenient and efficient. Very accommodating. Prompt service. Informative of the process in getting my car serviced.
Great timely service with driving up to the entrance until departing. Everyone was indeed friendly!
I have always been happy with the services provided by this service center. They are always professional and reliable in taking care of my vehicle. They are consistently courteous and attentive to customer satisfaction. Thank you to the entire service center team!
I've trusted DS INFINITI of St Andrews since '06 to keep my G35 Coupe running like new. Lucas was very knowledgeable, kept me informed and was exceedingly pleasant. Hannah and Susie were helpful and kind as usual. Lastly, Dwayne always goes above and beyond to assure everything at DS INFINITI is exceptional!
Service was good. Lucas was very helpful. Receptionist was excellent, very friendly and courteous to me.
Friendly staff, clean lobby and restroom. Everyone was nice. Knowledgeable and professional service representative. Thank you!
Staff were very cordial & the service agent was attentive in addressing concerns about my auto.
Lucas was very helpful! He provided me with a loaner & made the routine service appointment very pleasant! Suzette was quick to settle my payment and return my car to me. Everyone was great!
Very please with last visit at INFINITI. It was pretty busy, but got out in a descent time.
Great and speedy service. Customer service was excellent and extremely courteous. Facility was clean and inviting.
Lucas was very helpful, professional and courteous and took care of all my requests. I enjoying using the INFINITI dealership for my service. They always do good work.
Wow - getting my car serviced has gotten awfully expensive, but I do trust Dick Smith to fix it right. My bill blew a big hole in my budget, but it's cheaper than buying a new car! I do appreciate having a loaner and the people there are very nice. One more thing, I would rather get a call from the service manager than a text about problems that they found. Or better yet, a call and a text. Thanks
Prompt, informative, and professional service. The service representative, Chris, is always eager to help and resolve any issues the customer is having with the car.
Dick Smith Infinity always does an excellent job. Porter and Mac takes ownership second to none. I have always said , it’s not the Company that makes people, it’s the people that makes the company. Your very fortunate to have two exceptional employees that goes beyond a call of duty!!
Great service Quick and reliable Customer service representative was knowledgeable and notified me when service was completed
I really enjoyed working with Porter. He made me feel very comfortable & was not pushy. Porter has extensive knowledge of the vehicles I was considering & patiently sat with me & explained all the features.
My Qx50 was not repaired in service for 2 days. Clicking rear end still happening. I picked it up on 9/26/25 Lucas said it was repaired. Nope! Dwan Brown called me to bring my car back on 10/01/25. Still under warranty so hopefully this time it is repaired.
Everything went well. The Sales was good. The Employees gave as much time as needed.
Was disappointed to learn of the process used to have a loaner car now. The oil change what I came for and that is what I got.
Everything was excellent,couldn’t ask for better service.will miss cris,hope his replacement will be as good.
Actual car repairs were completed throughly and in a timely manner. Service advisor, Micheal, did not provide the customer service I’m used to from this dealership. He only communicated through text messages, although I was sitting in the waiting area. Micheal also failed to respond to two voice messages that I left regarding recommended services.
Great people and friendly service! Mac, Mr. Stokes, and Jai were easy to deal with. Appreciated the extra help!
Such a great car buying experience with the Dick Smith team. They were so supportive and courteous. I appreciate how helpful they all were. Porter, Mack, Troy and Ethan fabulous team..
Chris Fisher is the best service advisor & I will greatly miss him - but I am extremely thankful for the years he has helped me. He makes getting you car service a true joy!
The Dick Smith INFINITI service department has always served me well. My current rep, Chris Fisher, accommodates my schedule, reserves a rental when I need it, and ensures necessary work is done efficiently.
Chris Fisher is a great service advisor and really the main reason we have bought 8 vehicles from you. We hope he stays there for a long time.
Always professional, courteous and reassuring I know my vehicle is in good competent hands and that I will get the needed service in actimely manner
I was greeted immediately upon my arrival and seated in the lobby. My service rep met with me and discussed my requested service items, got me a loaner, and sent me on my way home. I was kept informed of the service process and called to discuss serveral other issues that were found upon inspection. I had requested to be able to pick my car up by 2 p.m. and was called and told it would be ready. When I got to the dealership, my car had been cleaned up and was ready to go.
Thank you for a wonderful experience. Porter was very knowledgeable about the car, all its features, and technology. I wasn’t rushed at all and felt at ease making the purchase. Ethan was very helpful in finance too and even kept that part of the car buying process easy. Overall, there are two INFINITI dealers closer to where I live, but I will continue to take the extra drive to work with these folks again. Loving my new ride! Thanks all!
Pleasant experience there. Everyone was friendly and my service representative helped me with the service on my car. 5 stars.
Services done April and December 2024 were listed again for needed services again. It makes you question what is going on and loose trust in the services.
Chris Fisher is very professional, friendly and helpful with our service requests, info on when it’s time to get certain service items done, and any check-up “follow-up” issues. Mr. and Mrs. Charles Cherry, Jr.
Outstanding service by Chris Fisher and the entire team at Dick Smith INFINITI, from drop-off to completion of work.
Service department employees are attentive and explain what they are doing well. The folks that check me in are super
My service was great. All of my concerns were handled professionally as I requested and completed.
This INFINITI dealership continues to lag behind with its online appointment system. After weeks of waiting for approval with no response, I finally called in. Unfortunately, I was disconnected during the first transfer, and my second call went to voicemail. To their credit, someone called me back and immediately scheduled a next-morning drop-off with a loaner vehicle, which was outstanding service.
However, communication remains a weak point. Even though I had an appointment, there were no clear instructions after dropping off my keys. I sat waiting for 15–18 minutes before asking when a service advisor would help me. Meanwhile, I began ... Read More DealerRater - Aug 31, 2025
I always receive superb customer service from Chris Fisher. I’ve been receiving client services since 2018 and have never been disappointed, today I picked up my vehicle and was saddened and surprised to see that it had not been cleaned/wiped/vacuumed. (Wondering if this a courtesy that's no longer being offered like the snacks.., water, soda, fruits or chips….)
The service is always punctual, thorough, accommodating, accurate, and informative. I’m pleased with my experiences
Always efficient, friendly, and welcoming. Chris Fisher is the absolute BEST customer representative there is!
Dealership called to correct alignment situation and had a loaner vehicle ready. Service tech Brown was very courteous and had it ready when promised.
Chris is always excellent and knowledgeable and the ladies out front make you feel right tab home. I was met promptly by a service member as I arrived. Excellent customer service.
Prompt and effective response to my needs. Service center staff are professional and well qualified.
Salesmen are great but not the deals. Too much work to get a mediocre deal.
Very pleasant staff. Chris Fisher is the the service dept. person who always sets up my oil change and any other service I need. Great guy to work with. My family has been buying infinities from Dick Smith INFINITI since 1997.
Micheal was amazing as always as our service advisor! We have no complaints. Great service!
I had such a great experience working with Porter! He was patient, a fantastic listener, and really took the time to understand what I needed. He went above and beyond to answer all of my questions and made the whole process stress-free. Thanks to him, I drove away in the perfect SUV for me. If you’re looking for someone who truly cares and makes car buying easy, I highly recommend asking for Porter!
Excellent, friendly service completed in a timely manner. Car comes back cleaner than it went in.
Chris is very helpful with service questions. He’ll give you always a right advice.
Always great service Dealt with them go over 20 years All personnel great to work with
I wasn't briefed prior to service starting, but the staff is always very friendly and attentive.
Overcharging on parts prices well above the MSRP. 3% surcharge if you pay with a credit card. No one called me to tell me my car was ready. Customer service and customer experience has fallen off a great deal. I’ve been a customer of Dick Smith since I bought my first INFINITI in 2004, 21 years and I don’t think my next car purchase will be an INFINITI. While Nissan is undergoing a corporate restructure to save it from bankruptcy, the service shouldn’t fall off as much as it has. Long wait times, no loaners available, severe price gauging on ... Read More DealerRater - Aug 10, 2025
As usual, everyone that we dealt with during our visit was friendly and courteous. Chris Fisher has been taking good care of us for years now and we appreciate him.
Great service received a loaner to make life easier. Very friendly staff. Received updates in a timely manner on the service and it's completion.
Staff were friendly and my service went fast and everything was pointed out for future service my service representative told me everything
I was really upset because I originally scheduled with Nissan rather than Infinity at 7:15 and to find out their mechanics don't come in until 8am. I started out at Chris very rude, but he was trying to help solve my issue by giving me a rental to go back to work when I was actually fed up. I am a Chickfila Executive and was on a schedule. Chris definitely convinced me after I slowed my role and listended to him. I was out the door in about 15 mins or so. This is not my first experience with Chris and ... Read More DealerRater - Aug 4, 2025
Great service center. I have brought my QX60 in a couple of times for routine service. Chris has always been professional and knowledgeable. I am not from Columbia and did not buy the car here, but probably will next time.
Chris has been my service representative for 13 years. I’m on my fourth INFINITI and always had excellent service that is quick and reliable. The staff does a great job of getting people in quickly so they can keep moving with their day if they are not waiting for their vehicle.
My experience at the dealership service center was disappointing, frustrating, and overpriced—completely unprofessional, dismissive, and impersonal; the staff seemed rushed, neglectful, disorganized, and unhelpful, making the entire process feel inefficient, disrespectful, misleading, and ultimately unsatisfactory.
Excellent customer service by my service advisor Chris Fisher. Explained necessary service needed to repair my air conditioner.
